Entries Tagged 'marketing' ↓

In the world of marketing you’ll soon discover that very few people like being sold to.

We want to be sure our decisions are our own and not influenced by someone else.

That’s why very few people will land on a website, think “Wow! I must buy that now” and eagerly get out their credit card.

Before any of us buy (yes, you included) we have doubts – is it really what I need? Can I really justify the cost?

The art of a good copywriter is to overcome those objections within their copy which means getting out their crystal ball.

Why?

Because you have to counter their objections before your reader has had the opportunity to work out what they are.

Copywriting that convinces

Whenever you are faced with a buying decision all manner of objections are going to pop into your head. The copywriter has to pre-empt these because copy isn’t about getting the consumer to say ‘yes’, it’s about preventing them from saying ‘no’.

Here are some common objections:

1. I don’t need it

Let’s face it there aren’t that many things we buy that we actually need. Needing something is about not being able to function with out it. To get round this one you have to change that ‘need’ into a want.

I don’t need the small mountain of shoes I have in the bottom of my wardrobe, but I want to look coordinated, stylish and modern hence I want lots of different pairs to go with my different outfits.

2. I can’t afford it

With the current economic climate there’s not a lot left we can afford.

But again if you can convince them they want it they’ll find the money from somewhere. Give them a good enough offer and they’ll just have to buy.

3. Perhaps tomorrow?

If you let them browse and then walk away, they are very unlikely to come back again.

You have to force them into a decision there and then:

• Create a time limited offer
• Tell them there is a limited supply
• Tell them they only have until midnight to place their order or miss out on the offer of a lifetime.

4. Why should I buy from you?

You know you are honest and trustworthy but the consumer doesn’t.

They have just stumbled across your website and don’t know you from Adam. Through your copy you have to convince them of your trustworthiness through:

• Testimonials
• Background information on your company
• Details of your longevity

Your copy must entice, convince and sell if you are to draw in the punters. Remember you have to dispel their objections before they have the opportunity to raise them.

Congratulations, you’ve taken the bull by the horns, spent a shed load of cash on search engine optimisation, you’re website is finally in the top 10 for your chosen keywords so you’ve made it, right?

Wong.

Yes, you’re ranking well but there’s something missing…you’ve got no traffic.

Is that possible? Can you have a top ranking website that doesn’t get traffic?

The simple answer is yes and it’s probably caused by one of these three reasons:

1. You’re Not Really Ranking
2. Your Keywords Don’t Deliver
3. Your Results Don’t Get Clicked

Confused?

This post on seomoz.org explains all. Entitled I’m ranking, so where’s my traffic it explains why, despite your bank balance’s best efforts, you’re not getting traffic to your website.

It could be anything from distortion from Google’s personalised search results, badly chosen keywords or the fact that you’re not attracting those all important clicks when you do appear in the search results.

If you’re website isn’t performing as you think it should, it’s well worth taking a few minutes out of your day to read this article – it could help turn your under-performing website around.

As an internet marketer you’ve probably heard people talking about traffic and conversion rates.

So what’s your conversion like?

Do you know?

Do you even care?

Well, if you want your online marketing to be effective you need to know and care what it is. But before you charge headlong into panic because your conversion isn’t as good as your neighbour’s, you need to consider what your conversion goal is.

Your conversion goal may well be different to your neighbour’s so don’t get hung up on who’s got the biggest just yet.  First you have to work out what yours is. It could be:

• Newsletter sign-ups
• Order form completions
• Brochure downloads
• Signing up for a free trial
• Payments

Once you know what it is you’re measuring you can start to quantify the effectiveness of your website through Google Analytics.

But before you can achieve conversion you must have traffic. The information you obtain about your website through analytics will show you the number of visitors your website is receiving every day, week or month (that’s your traffic), how long they remain on your site, which keywords bring in the most traffic, which pages they visit etc.

You may think you’re doing brilliantly with your marketing because you are getting thousands of visitors to your website every month.

Great – but is that reflected in your sales or sign ups? If your traffic has suddenly jumped, has your turnover made the same leap? If not, something’s wrong because you’re not converting.

5 reasons why you’re not converting

1. Quantity not quality

You may be getting loads of visitors but if no one is buying something is seriously wrong. The first thing to check is your keywords.

Each page of your website should be targeting a different keyword. So if you are getting traffic but there are no conversions (and your bounce rate is very high), check your keywords as they may not be attracting the right readers.

2. Your promise isn’t delivering

Again this one goes back to your keywords.

In this instance you may be using a keyword that doesn’t actually reflect what’s on your webpage. Therefore visitors are arriving at your site expecting to see blue butterfly brooches but when they arrive all they find are blue brooches.

Therefore you have a mismatch between what you’re offering your visitors and the traffic your SEO efforts is targeting.

3. Now what?

One of the most common aspects of a web copy that is missed is the call to action.

If a visitor lands on your website, finds your content relevant and interesting you must make sure you tell them what to do next.

A well positioned, commanding call to action above the fold of your web page (so it’s in their eye line) will make sure your reader knows exactly what they must do next – whether it’s to buy, order, sign-up etc.

4. Boring…

If you’ve gone to the expense and trouble of developing a good SEO strategy you need a great website to wow your visitors when they find you.

If your web site is poorly structured with bad navigation, slow-loading pages and full of annoying pop-ups your visitors will flee.

This will reduce your conversion rates and boost your bounce rate – and that’s not good.

People want to see websites that are well designed, easy to navigate and a joy to use. These features will encourage them to stay and make them more likely to buy from you, sign-up to your newsletter or complete your survey.

5. What about you products?

Of course, your poor conversion rate may have nothing to do with the design of your website or the keywords you’re using. It could simply be because your products aren’t what your customers need.

You see web design and great copywriting will get you only so far – if you’ve poorly researched your market and are trying to sell something people don’t want, they won’t buy it. If you’ve checked everything else on this list and it all looks OK, maybe it’s time to consider whether your products and services satisfy the needs of your market.

As we’ve seen, your conversion rate (or lack of it) can be affected by a number of different factors. Your keywords, web copy, web design and products and services will all have their part to play. If you want targeted traffic and a great conversion rate they all have to be firing on all cylinders.

There’s still a lot of 2011 to get through so why not take this opportunity to offer your consumers something new.

I’m sure by now you’re beginning to dabble in the wonderful world of social media – tipping your toes in Facebook and Twitter. But perhaps now’s the time to consider a new vein of marketing that will compliment your social media activities.

What am I talking about?

Video marketing.

I have already looked at why you should have video on your website, but this post is more concerned with the logistics behind video marketing.

A recent post on socialmediaexaminer.com called “5 Steps To Achieve Success With Video Marketing” talked about what you need to think about when moving into the video marketing arena.

Apart from how you’re going to create your videos and how you’re going to distribute them it’s very important to think about who will feature in your videos.

Whoever you get to  take centre stage must be:

• Personable
• Dynamic
• Interesting

If they are monotone and have the appearance of a 1970s Open University Maths lecturer, they aren’t going to captivate and inspire your audience.

Once you’ve got your presenter(s) organised you then have to think about the content.

To get people to watch your videos you have to give them what they want, so ask them. Survey your colleagues and customers to find out what they want to learn about; what they will find useful. Once you have that sorted, how are you going to distribute your videos?

Leveraging the power of social media – YouTube, Twitter and Facebook, is a great way to gain exposure quickly.

To learn more about video marketing and how to go it well, pop over to Social Media Examiner by clicking the clink above and take your marketing strategy to a new level in 2011.

Sally Ormond is a freelance copywriter who creates compelling and persuasive copy for all online and off line marketing needs including video scripts.

From 1st March marketing communications on websites will be covered by the ASA

The Advertising Standards Authority will soon be covering marketing communications on your company’s website and other non-paid-for space under your control. It will cover all organisations operating from  the UK.

Basically it will bring online marketing in line with the high standards that have to be adhered to in other media.

The areas it will cover are:

• Your company’s own marketing messages on its websites, regardless of sector, type of business or size of organisation
• Your company’s marketing communications in other non-paid-for space which is under your control. This includes social networking sites line Facebook and Twitter

So what does that mean?

Basically the ASA is looking to maintain and improve the standard of digital marketing communications and build consumer trust. All marketing should be legal, decent, honest and truthful.

So if your website promises a guarantee claim of delivery of goods within 2 working day, you must do that. If you offer a product at a specific price, that’s what you must charge. Similarly if you are offering a service, your claims must be genuine and truthful, we all remember the exaggerated broadband speed claims of recent months.

Probably the most difficult part of the remit to understand is that relating to social networking sites. In a nut shell, any claims published by companies on their Facebook pages or Twitter accounts must be adhered to as they will come within the realms of the ASA ruling.

Of course, one of the main aspects of social networking is encouraging user generated content – things like comments and tweets. If these are generated by the public they won’t fall within the new guidelines but if they are adopted by a company and incorporated within their own marketing campaigns, they will. For example if you use photos of customers enjoying your product, they will fall within the remit of the ASA. If you, as a company, re-tweet a comment by a follower on Twitter (e.g. regarding the availabilty of a certain item in store that day), it will fall within the ASA’a remit.

As you can see this could have far reaching consequences for many businesses so it’s well worth taking the time to visit the ASA website for more information to make sure all your marketing communications comply.