Entries Tagged 'marketing' ↓

Last year, we posted a blog about Using QR Codes as Part of Your Marketing Strategy.

Although they’ve been around for quite some time now, they still aren’t used as prevalently as one would expect in today’s digital world. There have been a number of occasions when their use has been far from successful, such as in places where you can’t use your phone to scan them e.g. underground or up high on billboards, in TV commercials or in emails you receive on your phone.

However, as  a creative and affordable method of advertising, there are some companies out there that have actually thought it through properly to come up with come effective marketing ideas.

Of course, some decide to go down the route of using them to generate hype rather than interactivity, but if it works, why not?

To illustrate just a few innovative ideas take a look at this post featured on the Content Marketing Institute website:

7 Creative and Effective QR Code Examples From Arounf the World.

Over to you

Are you using QR codes as part of your marketing strategy?

If so, how are you using them and how successful have they been?

Leave a comment below, we’d love to hear from you.

Sally Ormond – MD and Copywriter at Briar Copywriting Ltd

Worldwide, there are now over 1 billion users of social media . Plus with over a quarter of all adults and half of all teens (Ofcom) owning a smartphone, access to social media sites has never been easier.

So with all those users out there, how do you, as a company owner, view social media?

Do you still see it as a fad (albeit a very popular one), or have you embraced it as part of your marketing and customer service strategy?

The two sides of social media for business

Did you see what I did there?

I asked whether social media was part of your marketing and customer service strategy.

Platforms such as Twitter and Facebook are 2 way conversations – you can offer advice and offers to your customers/followers and they can make comments and ask questions of you.

But, according to a recent article in The Drum, 70% of complaints made by customers on social media are ignored because many companies still view it as a purely marketing tool rather than a direct link for customer support.

Big mistake.

The research by A.T. Kearney’s annual social media survey found that between 5% and 20% of all complaints to many organisations are made through social media.

Of course, unlike traditional letter or phone complaints, those made using social media are visible to the world. Other customers can sit back and watch how you deal with a situation, giving them a good idea of what type of company you are and how seriously you take customer gripes.

Benefits of social media as a customer service tool

It’s fast.

It’s personal.

It can be used to offer help and advice to those who aren’t customers yet.

What more do I need to say?

Plus, because everything you write (unless it’s a DM through Twitter) is visible to your other followers, you can show yourself off as a company that puts its customers first and is willing to go that extra mile for them.

Brownie points all round.

Basically, using social media as a customer service tool will have a massive reputational impact on your business (sadly, that also means if you get it wrong it will have a negative impact too).

So make sure those in charge of your social media accounts understand your social media policy, monitor them regularly and respond quickly.

Jim Close, Managing Director or Datapoint sums it up:

“Social media tools are for two-way dialogue with customers as well as a (mostly) one-way marketing channel. They differ from more traditional media because often the interaction is globally-visible and there is potential for massive reputational impact. The organisation  that learn this lesson the fastest – and use contact centre systems to do this effectively – will be the ones that win the customer retention race.”

Sally Ormond – Copywriter

Email marketing and newsletter marketing are great.

They allow you to quickly contact thousands of customers in one go.

But the speed can sometimes be the downfall of many marketers, because once they’ve hit send, their message is out there – mistakes and all.

But that’s just the tip of the ice berg.

More seriously, they could easily fall foul of the CAN-SPAM Act, which provides the rules and regulations that have to be abided by for those undertaking commercial emailing and provides recipients of emails the right to make you stop sending them.

When undertaking email marketing, all your messages have to comply with the Act:

• You must not use misleading, deceptive or false information in your “To”, “From”, “Reply to”, subject line etc. You must specify whether the email is from a company or individual and the subject line must reflect the content of the email.
• Your physical postal address must be supplied on all emails.
• You must include an opt-out link and deal with every request promptly.
• Use a legitimate email service provider.

Always check before hitting send

We are all human so, occasionally, things go wrong.

But continuously sending out emails and newsletters that contain numerous errors is just sloppy.

Don’t forget that your company’s reputation is built on your correspondence with your customers, whether through emails, newsletters, web content, brochures etc. Therefore, it is essential you make sure you have thorough checking procedures in place.

Should the worse happen and something slips through the net, apologise and make it up to your customers. Never act in haste, because that could compound the problem.

Email marketing is a highly valuable tool for any business. But it’s essential it’s done well. Make sure your emails comply with the regulations set out in the CAN-SPAM Act and their content is thoroughly checked before hitting send.

Email marketing and newsletters are the most cost effective methods to reach thousands of people quickly.

Using your own home grown marketing list, it enables you to get great information and offers out to your targeted market.

But how can you be sure you’re making the most of this marketing opportunity?

Well, as you would expect, the content of your emails is crucial to your strategies success.

Here are 5 tips to make sure you get the most from each of your emails.

1. Length

No one wants War and Peace landing in their inbox.

Everyone is time-limited these days, so you must ensure that what you send is short, concise and to the point.

On average, about 400 – 600 words is plenty, any more than that and people will start to switch off.

2. Relevant

It’s important to tie the content in with what’s happening at the current time. Make sure you give spring offers in the spring etc. With the Jubilee on its way, create a newsletter around that. If you have a local event happening, try to incorporate that to boost resonance with your readers.

3. Get to the point

No one wants to read paragraph upon paragraph of waffle.

Make your point in the first paragraph so your reader knows the aim if of your newsletter. Also, make sure you include other sub headings so people can see at a glance what your newsletter covers. That way they can pick out the information they need without having to wade through everything.

4. Links

Introducing links to your text is a great way to a) shorten your emails/newsletters and b) drive more traffic to your website.

These are especially useful if you want to add a lengthy article to your newsletter. You can add an intriguing snippet and then link out to the rest of the article so the reader can click through to it at their convenience.

5. Be human

There’s nothing worse than receiving a boring, corporate newsletter. If you send out something like that, you’ll bore your readers rigid.

Inject some personality and be human. Write it in the second person and be chatty. You’ll find people are more likely to read something that’s friendly that something overly corporate.

If you’re still uncertain about how to structure your emails and what content to add, take a look at the emails you subscribe to and that you read.

What makes them stand out?

Why do you read them?

If you can capture the essence of those that make you stop and read them you’re half way there.

Here’s a post from the archives. Although written a few years ago, it’s still very relevant today.

We all understand the importance of article marketing to help generate traffic, building reputations and brand awareness, but are you making the most of your content? What follows is a post outlining 7 ways article marketing can improve your profits:

Writing articles and marketing with articles is one of the best and fastest ways to market your business.

Don’t believe me? OK then, I’ll prove it. Here are seven ways you can benefit from articles.

1) Articles quickly position you as an expert in your field

 

Writing articles sets you apart from your competition. You never have to say “Listen to me, I’m an expert!” Your articles do that for you, because articles increase your “expert-ability.”

2) Articles can become an army of 24/7 salespeople

 

Once you have an article published, especially on the internet, you will achieve a 24 hour, 7 day a week, 365 day a year international sales team working specifically for you and your business.

3) One article can have many uses

 

In other words, leverage. Just one article can be used as a free report, a newsletter feature, it can become part of an online e-course, part of a book, etc.

4) Articles spread the word about your business and your services

Articles, especially when submitted online have a very long shelf life. They can be picked up by anyone at anytime and anywhere.

5) Marketing articles is simple, easy and inexpensive

It costs you nothing to write an article (apart from your time). It also costs you nothing to have it listed on article directories such as EzineArticles.com. Imagine what it would cost you to pay for that kind of exposure and publicity.

6) Articles can help you build a mailing list

Once you have a few articles out there, prospects will begin to flow in. These will build into a mailing list worth its weight in gold which can be used over and over again.

7) Articles let you stay in touch with clients and sell more products

We know that it can take from 5 to 8 contacts or more for new prospect to be ready to become a client. Articles allow you to stay in touch with prospects and provide them with quality information.

This list of 7 is just the tip of the ice berg. Article writing and article marketing will boost your business. Why not give it a go?