In A Copywriter Gives Power to the Words we looked at the power words that can help convey your message clearly and concisely to your reader.

But there is one very important word that I omitted to mention – “you”.

Why? Well believe it or not, freelance copywriters are actually human beings. We may well be shut away in our offices, sat in front of our computers being creative but we do also have lives and get to go out now and again.

Therefore it is important that copywriters use words to convey their humanness and the best one do that is you.

Writing using those three letters isn’t always easy though. If you have an academic background of any type (we all have) you would have been told time and time again not to address your reader directly.

Well, now you are writing sales material which is completely different and it is obligatory to use “you”, “yours” and “your”.

Everyone wants to be seen as an individual – and who is the person that people find more fascinating than anyone else? Themselves! Therefore always use “you” instead of “I”. So for example, instead of saying:

“Order now and I will send you a free gift”

Say

“Order now and you will receive a free gift.”

If you do have to write about yourself then “I” and “we” are better than your company name as it keeps it more personal and involving.

So remember – you are human, you exist, so talk to your reader conversationally – don’t talk at them from a distance.

Sally Ormond

Over the years mine has thickened to rival any Rhino – that doesn’t conjure a particularly attractive image, but it is a necessity when you write for a living.

I’ve been in business as a freelance copywriter since 2007. I’m pretty good at what I do, in fact I would go so far as to say I’m an expert in my field – that’s why companies from all over the world come to me when they need help with their marketing copy.

The process is fairly simple:

1. The client makes contact
2. I ask for a full brief on which to base a quote
3. They say ‘yes please’
4. I write the copy
5. They review it
6. Everyone’s happy

OK, in an ideal world it would work that way. But frequently there’s a few extra steps added between 5 and 6.

You will soon discover that, no matter how experienced you are, clients will criticise your copy. I will admit that when I first started out this was, at times, hard to take. After all, I’d spent hours pouring over concepts to come up with the finished article.

Some won’t like the approach you’ve taken, others will tell you how they would write it – even though you’re the professional they’ve hired to do the work.

But the one thing you have to remember is that the criticism isn’t directed at you personally.

Copywriting is a very collaborative process. Sometimes you’ll hit it right first time and there’ll be no amendments to be done. Other times there may be a few tweaks needed and the key is to talk to your client, discuss their ideas and together produce a revised version.

Just like art, writing is very subjective – what you know is right may not be so obvious to your client.

So what do you do when they change your copy?

First, take a deep breath. Then review what they’ve said, make any change requests that are valid and then take the time to explain why you wrote the copy in the way you did. Show them the elements within the copy and how they work together. Be confident and stand up for what you believe to be right (without causing an unpleasant scene) and if you know what they are asking you to do is wrong, tell them – nicely.

They’ll have far more respect for you if you take the time to explain a concept than if you say “OK, if that’s how you want it written” knowing full well it won’t achieve the results they’re looking for.

At the end of the day, believe in yourself and your abilities but leave your ego at the door. Plus it also helps to keep sound bites to hand from clients who were happy with your work so in moments of self doubt you can remind yourself how good you are.

Mind you, you don’t even have to be a newcomer to email marketing to feel the frustration.

The problem is the success of your email all comes down to the recipient, the type of day they are having and the amount of time they have.

Little wonder then why it can seem an up hill struggle to get your emails opened and read.

Improve your email open rates

This is a short list of 5 very simple things you can do to give your email open rate a boost. Some of them may seem obvious but I think it helps every now and then to restate what many people over look.

1. When?

The day on which you send your mail will have a big effect on whether it’s opened or not.

Generally speaking Mondays and Fridays are not good days. On a Monday most people are wading through emails that weren’t cleared the week before, came in over the weekend or they just haven’t gotten into gear yet.

Fridays are bad because people are winding down for the weekend and they don’t have time to read your email.

So, in general, the best days to send are Tuesday, Wednesday or Thursday.

2. Subject line

Subject lines are difficult to write. Not only do they have to grab attention and make the recipient want to open your email, they also have to avoid spam filters.

Including things like ‘discounted offer’ or ‘free product’ or ‘free trial’ will get attention but you must test them to make sure they don’t trip any spam filters.

Another good way of drawing attention to your email is by using your brand name – especially if it’s one the recipient will instantly recognise.

3. How often?

When’s too much or too little?

Getting the frequency right is vital. As a general rule, once a month is ideal. If you bombard your readers with several emails a week they’ll soon get fed up and unsubscribe.

Equally if you send them only once every 6 months or so (or at random intervals) they may forget they’d subscribed in the first place and delete it.

4. List

Your list – who you email to – is vital which is why it’s always best to build your own rather than buy one in.

If someone has signed up for your emails there’s a pretty good chance they want to hear from you. if you buy in  a list you are ‘cold emailing’ and they’ll probably end up being deleted.

5. Ask

Sending out emails willy-nilly is fine if you just want to fill them with stuff you want to say. But what about what your reader what’s to hear?

Every so often its good practice to ask them what they want to see so you can be sure the information you are passing to them is what they want to read.

Email marketing is great if you get it right but it takes time to perfect.

Sally Ormond – freelance copywriter

The answer is yes and no.

It rather depends on what the copy is, what it’s meant to do and what form it takes.

For example if it’s SEO copywriting and it’s very obvious what the targeted keyword is, like in the example below…

…then it’s pretty safe to say it’s bad copy.

The problem is a section of text can be very well written (grammatically correct and no spelling errors) and yet, from a sales perspective, it’s about as useful as a chocolate teapot.

That’s why it’s not always easy to spot bad copy.

It’s probably easier to look at this from a different angle and think about what makes good copy.

The traits of good copy

Luckily there are 5 characteristics that good copy has. No matter which format it’s written for or what it’s trying to sell, good copy will always:

1. Grab the readers’ attention immediately
2. Be clear and unambiguous
3. Answer all the readers’ questions and so counter any buying objections they may have
4. Build trust and rapport with the reader
5. Motivate the reader into taking a specific action through a strong call to action

What it comes down to is this – copy is written for a purpose (generally to sell something) but if it doesn’t fulfil that purpose it’s not doing its job.

Selling through text alone is difficult. You don’t have the personal contact with the customer; you can’t think on your feet to counter their buying objections and you can’t shake their hands.

Your copywriting has to do every thing:

• Inform
• Build trust
• Convince
• Convert into a sale

That’s not an easy thing to achieve.

What are your thoughts? Can you think of any more traits you find in good copy? Why not share them here along with any shocking examples of copy you’ve come across.

As a copywriter I am frequently asked by people how to write effective copy.

Creating something that is interesting, relevant and that sells isn’t always as easy as it sounds.

There are a number of factors that have to be taken into consideration when creating copy for your website, brochure, newsletter, email campaign etc.

You must think about your audience, why you’re writing, what you want to achieve from it and that’s before you start looking at it from your customers perspective.

The easiest way to explain effective copy is to look at it from a ‘questions point of view’—put on your journalist’s hat and follow me…

W-W-W-W-W-H

Who?

Who is your product going to help? This will identify your target market and help you develop the right tone and voice through which you’ll convey your message.

What?

What am I writing about? What will it mean to my customers? This will help you identify the main benefits of your product or service. After all it’s the benefits that will persuade your reader to buy. It’s all about what it will do for them.

When?

Will your product help them now or in the future? How long will your offer last? Timing is crucial, especially with your offer.

Where?

Where can they order or buy your product? If they don’t know how they can get hold of it, how can they buy it? This might sound obvious but you’d be amazed at how many people forget this simple detail.

Why?

Why should they buy it? Yes we’re back to those benefits again. Why is it going to make their life better?

How?

Make sure you let them know how it works, how much it costs, how they can buy it etc.

Once you’ve covered all of those points you must also:

• Keep it simple – write in simple language, with simple sentences. Don’t use jargon as that is a real turn-off.
• Call to action – remember to always tell your reader what you want them to do (call now, buy now, sign up now etc.) otherwise they’ll just walk away.
• Honesty – it really is the best policy. If you make claims about your offerings make sure they are genuine. You want to build a relationship of trust.
• Offer – if you want your offer to appeal to your market make sure it fulfils their needs. To add extra impact make it time limited or limit it by number.

The main thing to remember when writing copy is always have your reader in mind, tell  them what they want to know, make an offer that will appeal to them and leave them in no doubt as to why their lives will be enhanced by it.

In the business world a newsletter is a great tool to keep in touch with your customers to keep them informed with what’s happening in your world and, of course, keeping your name in their minds.

But there are so many companies out there who are getting it badly wrong. In my post about newsletter marketing I gave you some tips about how to use a newsletter. Sadly, many companies are using them as glorified adverts.

That is such a bad idea.

Your newsletter should give added value to your relationship with your client. Granted, that would mean once in a while you may want to convey a special offer or details of a new product. But do that only once in a while.

Adding value is all about reciprocity. Give information, share tips, bring them some news that will benefit them. By doing this regularly you will earn your clients’ trust. In return, they will be more likely to come to you when they need your services.

The temptation to write a newsletter thinly veiled as an advert is too much for some people. I came across this post recently by inbox marketer explaining that Good Newsletters Aren’t Brochures which has some useful tips on this exact point.

Q: What happens if your newsletters are just selling, selling, selling.

A: The recipients will unsubscribe, forget who you are and buy from your competitor who has been providing them useful hints and tips.

Well, that is pretty much what this blog post will do. I have mentioned in the past that people have to justify their buying decisions, so all you need to know is how they go about it.

Think for a moment – how many times have you bought something you didn’t really need but you wanted? Come on, own up how many pairs of shoes do you own – or gadgets – that you managed to convince yourself you needed even though you didn’t?

I have compiled a list of 10 reasons why people buy products – see how many you recognise.

1. They want to make money – more money makes them feel more successful
2. They want to save money – maybe investing for the future to make them feel more secure
3. They want to save time – hands up who wants to work less and have more leisure time to help them gain a better quality of life
4. They want to look better – perhaps lose a bit of weight, tone up their body or have the odd nip and tuck to make them feel more attractive
5. They want to learn something new – a new skill will make them feel more intelligent
6. They want to live longer – by getting in shape and changing their diet they will feel healthier
7. They want to feel better – finally getting shot of niggling aches and pains will bring them relief
8. They want to be loved – no one wants to be lonely, everyone wants friends because they like to feel wanted
9. They want to be popular – whether it is to the degree of wanting to be famous or just to be liked it will make them feel admired by others
10. They want pleasure – by satisfying their inner most desires they will feel more fulfilled

Did some of those sound familiar? Just think about it for a second who doesn’t want to be more successful, more secure, have a better quality of life, feel more attractive, feel more intelligent, feel healthier, feel wanted, be admired or feel fulfilled? Isn’t that pretty much what we are all striving for?

All you have to do is convince your readers that buying your product will result in at least one of these ‘wants’.

As a freelance copywriter, Sally Ormond has worked with many businesses helping them save time and money while increasing their sales and market visibility.

No, not completely.

You may recall I have also likened it to a bowl of cornflakes so you should be getting used to my bizarre food analogies by now.

So what am I getting at?

Well, we all remember the famous line from Forest Gump when he sits on a park bench and tells us that “Life if like a box of chocolates, you never know what you’re going to get“, well that is just what sales writing is like.

Think of your readers as chocolates – they’re all different. Some have soft centres, some are nutty, some are caramel but the one thing they all have in common is that they are covered in chocolate.

Therefore, although your audience is diverse they all have one thing in common – they are all searching for a solution to their problem.

So, as a freelance copywriter, when I come to write an email, newsletter, direct mail or web page I focus on the fact that no matter who my readers are, they are all united by one thing – a problem. It is my job to convince them that the product or service I am writing about is the solution they’re looking for.

It all comes down to knowing how to make them buy and that means selling the benefits of the product.

Remember, it is the benefits that will make the sale, not the features.

I often get asked by new copywriters how they can quickly find work to build up a portfolio. Well, as a starting point, there are a few websites that post jobs but you have to learn how to make sure to set yourself apart from all of the other freelancers out there.

First stop is www.elance.com – an online marketplace where customers post jobs for freelancers to bid on. It has a very strong following as more than 100,000 potential customers come by the website each week.  You are able to sign up to sell your services and the system allows you to upload your best work to sell yourself to potential clients.  There is also the facility to jobs that meet your criteria e-mailed to you on a daily basis.  There is a cost for subscription to this particular website, but with a ready market it’s worth it.

Next is www.guru.com, the largest online freelance marketplace on the Internet to look for online jobs including freelance copywriting jobs. It basically does the same as elance so both are well worth a look.

If you search Google, you’ll find a number of sites like these such as www.getafreelancer.com and www.directfreelance.com.

Set yourself apart

Now here’s a tip for you, when you are bidding on projects, companies that are looking at the bids will not be looking just at price but also at how their work will be done.  To do this you will want to set yourself apart.  To do that you could:

• Include copies of your best work
• Include testimonials
• Add a sales letter outlining why you are the best bidder on the project

This will help improve your credibility and firmly anchor you as a potential candidate who can get the job done.

Hopefully this article on freelance copywriting jobs has helped you.  It is important to know which websites you should use in finding work but it is also important to find ways to set yourself apart.  By creating a website as well as creating an advertising package that shows off your best side, you are setting yourself up to stand apart from other freelancers.

It is very tempting to go overboard – somewhere deep down there is a Pulitzer Prize novelist trying to escape.

So how do I stop myself?

By remembering why I am writing.

Every piece of copywriting is designed to help someone’s problem. They are hurting and they need you to make it better for them – just like our mums did when we were young. Who was it we turned to when we fell over and cut our knee?

Exactly, good old mum. She was always there with a few kind words, some cotton wool, disinfectant and a kiss. And it was always the kiss that made it better.

So that is all I need to remember to keep my writing on track – I am writing about the mother’s kiss they want to take their pain away.

But what happens when the reader doesn’t realise they have a pain anymore? Can writing about the solution to a problem they don’t realise they have work?

Absolutely.

We are all guilty of burying our heads in the sand at times. So I just have to remind them, loudly, about the problem they have – do they have enough life insurance? What will happen to their family when they are gone? Is there sufficient insurance to clear the mortgage, pay the university fees, cover the monthly bills etc?

It can at times feel like you are wielding a sledge hammer, but if that’s what it takes, do it.

As a UK Freelance Copywriter, Sally Ormond (Briar Copywriting) can provide you with a range of UK copywriting services.