After setting up your account, you probably searched for friends, family and colleagues and then came to a grinding halt.

What happens next? How do you find new followers?

Let Twitter give you a helping hand

If you go to your Twitter page, you should see something like this:

At the top of the screen you can see #Discover, clicking on this brings up this screen. As you can see, it gives you the options ‘who to follow’ and ‘find friends’.

But what happens when people follow you?

Should you automatically follow them back?

The simple answer is no. Take control of your Twitter stream and follow only those people you want to follow.

Here are 5 very simple ways to make sure you get value out of your Twitter experience:

1. Say farewell to spam

When someone follows you, take a look at their tweets. Are they excessively promotional? If so, they are more than likely going to be a spammer. Unless you want your stream full of their plugs, don’t bother following them back.

2. What are they saying?

Someone’s Twitter feed will tell you a lot about them. Take a look at their past tweets – do you find them interesting? If so, follow them, if not, don’t bother.

3. OTT

Tweeters come in all shapes and sizes; some have a lot to say, others very little. If someone follows you who is a prolific tweeter think carefully before following them back. Do you really want them to be filling your Twitter stream 24/7?
If what they’re saying is interesting, go ahead and follow. But if you’re not so sure, it may be better to pass.

4. Silent night

Twitter is all about being social and that means interacting. If you’ve been trying to engage with a particular follower and they’ve just been ignoring you, you’re not really getting any value out of that relationship so it may be time to unfollow and find someone who’s a little chattier.

5. Bio and interests

The best way to find out a bit about your followers is through their biography. Personally, if there is no avatar (i.e. uploaded their own rather than using a generic one), or there is no bio (or a very poor one) I won’t follow back.

Your bio is where you can add details about you, your likes and dislikes. It’s the best way to work out whether you have something in common with your follower or not. If you do, you are far more likely to enjoy a great Twitter relationship.

At the end of the day, Twitter is about being social. It’s not about a band of silent stalkers that don’t interact with each other.
Choose who you follow carefully to make sure you get the most out of your experience. By following these 5 very simple ‘quality checks’, you’ll be able to ensure your Twitter followers will add value to your social media activities.

Sally Ormond – Copywriter and Tweeter

Once upon a time, we would pick up the phone or pop round for coffee when we wanted to catch up or arrange outings.

Today, it’s a whole different ball game. You can maintain relationships through outlets such as Twitter and Facebook. But there is one major difference with the social media age compared with the ‘olden days.’

91% of employers use social media to screen applicants

When you post a comment on Facebook or send out a tweet, it’s not something that just disappears after your conversation has ended.

Before, you could say anything to anyone (within reason) and you could get away with it. Your private life and social life were completely separate from your employer. Unless you told them about the bender you went on at the weekend, they were unlikely to find out.

But, social media changes everything.

The rather sobering statistic above was recently reported by The Drum.

Because your status updates on your social media sites are there for all to see, they are an invaluable source to perspective employers.

Let’s face it, when in an interview situation, we all just tell the panel what they want to hear, so the impression they get of us isn’t always the whole truth. But now, by using social media channels such as Twitter, Facebook and LinkedIn, they will see the bigger picture.  In fact (according to the Reppler survey):

• 47% of employers check social networking sites to screen prospective employees immediately after receiving their job application
• 69% have rejected a candidate based on something they saw
• 13% of candidates were rejected because they’d lied about their qualifications
• 11% were rejected because of posting inappropriate comments, inappropriate photos, posting negative comments about a previous employer or demonstrating poor communication skills

But before you head off and delete all your social media accounts, it’s not all bad.

68% were found to have employed someone because of what they saw about them on a social networking site, with a positive impression on their personality and organisational fit being at the top of the list.

The moral is…

Social media is great, but be careful what you post.

As the above shows, more and more employers can use these channels to dig below the surface and discover the type of person you really are.

So next time you are about to post in haste, stop and think about what you’re typing.

Sally Ormond – copywriter and social media addict

Apparently 71% of companies are still ignoring consumer complaints on Twitter.

Social media has opened up communications between consumer and business. Now, someone can complain through Twitter about poor service or product quality and within seconds potentially thousands of people will know about it.

And yet, there appear to be an alarming number of companies who are not monitoring Twitter effectively.

According to the article, in a survey by Maritz Research, only 29% of those who tweeted a company with a complaint received a reply. This shows a worrying trend – namely, businesses are still not ‘getting’ Twitter.

The post goes on to say that…

The American research looked at 1,298 consumers over the age of 18 who frequently tweet and have used the micro-blogging site to complain about a specific product, service, brand or company.

• 49% of respondents had expected the company to read their tweet
• 64.9% of older tweeters (aged 55+)  expected a reply
• 38.4% of younger tweeters (18-24 year olds) expected a reply

Of those who received a response from a company, 34.7% were very satisfied and 39.7% were somewhat satisfied with the response.

While 86.4% said they would love/like it if the company had got back to them regarding their specific complaint, 63.3% said that they wouldn’t like or would hate it if the company contacted them about something other than their complaint.

The power of a tweet

Once upon a time, if a customer was unhappy about something they would pick up the phone and have a rant. But because they would be speaking with someone representing the company, in theory, their complaint wouldn’t go unnoticed.

But today, consumers have the ability to tweet their anger. Not only would this be directed at the company’s twitter name so (you would assume) they would get to hear about it and take action, it would also be seen by all their followers.

Whether companies like it or not, Twitter (and other social media channels) is the new ‘social telephone’.

The above research shows that most people (84%) liked it when companies got a response form their tweet.  Just by listening, a company could greatly improve its customer service satisfaction levels.

Monitoring the noise

If a company is going to use social media, it must ensure it has the resources to use it effectively.

A Twitter account must be monitored to offer timely responses to customer queries and complaints. If you quickly make contact and resolve the issue, you can turn a potentially bad situation into a positive. Your customer will see you as a company that cares about its customers and listens to them.

Make sure your company isn’t one of the 71%:

• Monitor Twitter for any mention of your brand
• Respond quickly to tweets you receive from customers
• Never get into a Twitter argument
• A quick response will turn a bad situation into a positive outcome

Over to you

Does your business use Twitter?

How are you making sure you monitor it?

If you have any tips to share to help other businesses get to grips with the ‘social media telephone’, leave a comment below.

 Sally Ormond – Freelance copywriter

Social media is all about conversation and sharing.

The premise is simple:

1. Generate great content
2. People pick it up and share it with others
3. You get more followers, fans and comments

That’s all well and good, but what happens when you’ve been using social media for a while and yet no one is sharing your stuff?

Well, you’ve obviously hit a few barriers because before the above can happen, people have to be able to find your content, they have to read it and then they have to want to share it.

Why is your content being ignored?

First of all, don’t panic. If no one is sharing, all you have to do is rethink how you’re using social media.

Below are 5 scenarios that could hold the answer to why your content isn’t being shared.

1. Trust

If you want people to share your stuff, they have to trust you.

Trust is developed through engaging with people, being open and chatting. If you’re merrily throwing stuff ‘out there’ without taking the time to get to know your followers and fans, it’s hardly surprising they don’t trust you.

2. Caring about your brand

People will only share your stuff if they care about your brand.

How do you get them to care about you? Well, for starters, you can’t make them care. Again, this one comes down to building relationships.

If you are generous with your information, tell them about offers, give away tips or even freebies, you will begin to develop a deeper relationship. They will follow you more closely and tell their friends to do the same.

3. Don’t be boring

No one wants to read something that’s boring, so they certainly won’t share it.

If you churn out blog posts, Facebook posts and tweets that are dull, you won’t be engaging with anyone.

Don’t be afraid to inject a bit of humour into your activities. People like to laugh; it makes them feel good. And if you can make someone feel good, guess what? They’ll share your stuff to make their friends feel good too.

4. Passion

Don’t panic, I’m not suggesting you have to get passionate with all your followers and fans.

If you want people to share your information, they have to feel passionate about what you do. This can be done by showing your human side.

Yes, I know that sounds scary, but if they can see you are human, they’ll warm to you. By writing about things you care about, you’ll be sharing your loves with others. And when we write about something we love, our emotion shines through and touches the reader.

5. Building relationships

There’s no getting away from it, if you want to engage people you have to build relationships.

Setting up your social media portfolio one day, and expecting great results the next, isn’t going to work.

Social media is something you have to work at.

You must listen, engage, chat and debate with your fans and followers to find out what they really want. If you put out information they’re not interested in, they’re not going to share it.

Create a strategy

If you’re in business and want to leverage the power of social media, you must have a strategy in place.

‘Doing’ social media properly is going to take time and effort, so you must make sure it pays off.

Your social media strategy should encourage engagement and prevent PR nightmares.

The most important thing to remember is that social media isn’t a form of advertising. Consumers are far cannier these days and won’t easily be fooled by expensive adverts. As a company, you have to use social media to engage with them and provide them with useful information.

The time has come to move on from yesterday’s market methods. Today, you must listen to your customers, find out what they want and provide it for them. In fact, you have to exceed their expectations.

Marketing is tough as there are more companies chasing a diminishing amount of cash. Today you have stand apart from you competitors and social media will help you do that.

Over to you

Are you successfully using social media?

Leave a comment below and share your experiences.

Once they have their accounts up and running they are like a mini marketing machine. Tweets and posts fly around with their latest offers or details of what they do.

But there are a few problems with that:

• People will get very bored of you very quickly
• You will be unfollowed left, right and centre
• You’re not adding value

Basically, you’ve missed the point of social media altogether.

Engagement is the name of the game – listening to others, asking questions and joining in the conversation.

Making the most of social engagement

There are a few easy ways you can make the most of your social media engagement that will help you enhance your relationships with your followers. As with most things in life, you only get out what you put in – so if you sit back and wait for others to come to you, you could be waiting an awfully long time.

1. Targeting your geographical area

You can enhance your local networking by searching for people in your own geographical area by using www.search.twitter.com . The advance search facility will also allow you to search for people tweeting about topics you’re interested in, hash tag discussions etc.

Using this facility you can tweet smarter by finding the people you want to engage with.

2. Questions

Asking questions (and answering them) is a great way to build interaction and engagement. Twitter is an amazing tool for finding information. If you have an IT problem, want to find a particular product, need some advice or a local supplier just send out a tweet and people will respond.

But don’t forget you must give as well as take. Be helpful and respond to other people if you want them to help you.

3. Fountain of knowledge

It’s unlikely you’ll be able to answer every question you see asked so set up searches for things you can help with. For example, I’ve set up searched for people with copywriting queries. Then when a question is asked, I get to see it and can respond.

So if you are a property lawyer you can set up searches related to property, if you’re a chiropractor you can set up searches for people looking for help with back complaints.

4. Don’t automate

There are a lot of people who automate their social media activities. You may think that’s a smart thing to do because it saves you time, but it’s not that smart.

Social media is about being social so automating your tweets could be like sending a video of yourself to a party rather than being there in person.  If someone sends you a tweet and you’re not there, how can you respond to it?

The only automated tweets I send are the ones that give links to my blogs because I have the blog RSS feed linked to Twitter. Everything else is me so I can be responsive to any tweets I receive.

After all if a customer rang you, would they rather get an answer phone or speak to you in person?

5. Patience

If you think that setting up a load of social media accounts is going to suddenly launch you into the social stratosphere, think again.

Building a following and getting to grips with social media isn’t going to happen instantly. It will take time and strategy.

Be patient, watch, participate and learn.

It’s very easy to be tempted to use social media as an advertising channel but if you do you’ll just hack off a load of people.

Social media is real life interaction – it just takes place online.

Think of it as virtual networking – if you walked into a room of strangers and tried to start selling to them you’d soon be given the cold shoulder. Networking, in all forms, is about listening, chatting, asking and answering questions and generally getting to know people.

Do that in a social media environment and you’ll start to engage and build relationships.

Bear with me on this one.

Yes, I love Twitter and yes, I have written about it a few times.

If you take a look at the Twitter archive you’ll find everything from using Twitter for business, how to build your followers, Twitter and a return on relationships to why you shouldn’t automate your social media activities.

But there’s one thing I haven’t looked at yet – and socialmediaexaminer.com beat me to it!

Twitter Testimonials

Testimonials are like gold dust.

Everyone knows they show potential customers what you’re like as a company to deal with. They can do wonders for your credibility and are a fantastic sales tool.

Most business owners will ask clients for testimonials or collect them through sites such as LinkedIn. But what about those you get through Twitter? Are you making the most of them?

What do you do when you get something like this?

Do you just tweet “Thanks” or do you use them to your advantage?

Tweets actually make great testimonials.

At only 140 characters they are short and to the point. They are usually full of praise because people write them quickly in a moment of glowing enthusiasm and they’re written for the public domain so you don’t have to ask permission to use them as a testimonial for your business.

How to use them

You can save them by ‘favouriting’ them through Twitter and then those clever people at Twitter HQ have come up with a widget you can use on your website to show your ‘favourite’ tweets.

To find our exactly how to do it, take a look at this post on socialmediaexmainer.com – How To Embed Twitter Testimonials On Your Website – and make the most of your Twitter Testimonials.

There are those who believe that social media should never be automated because, after all, it’s supposed to be a social activity.

And there are others who believe that, to be effective, you have to schedule updates so that there is a constant stream and therefore a constant presence.

My own personal view is that it shouldn’t be automated, or at least not all of it.

The key to social media

I’m about to make a bold and obvious statement: Social media is about being social.

So if you don’t like people then it isn’t going to be for you.

It’s all about listening, engaging and conversing. You can strike up a debate or offer help and advice. But if you automate it, you can’t be reactive because you’re not there.

Earlier I said not all your social media activities should be automated which would suggest that I’m not totally against it.

Normally when you see me tweet that means I am at my desk working and keeping an eye on the Twitterverse ready to drop in when something interesting pops up. But my blog posts automatically feed into my twitter account through RSS. Therefore when a new post is published an announcement is automatically sent out with a link to the post.

No one’s home

If you automate 90% of your tweets you can’t engage with others.

Just think about it for a moment. If you set up a load of tweets to be scheduled and one of your followers responds to one or asks a question, what impression of you will they have when you don’t reply?

I’m not saying that your followers will expect an instant reply but an acknowledgement within an hour or so would be welcome.

Some people also tend to schedule the same tweets over and over. Even if you vary between half a dozen or so, it’s going to get very repetitive and could lose you followers.

So I guess what I’m saying is, if you want to automate your social media activities keep it to a minimum.

To get the most out of it you need to listen and participate. Show your followers you are a real person and interested in what they have to say by engaging with them.

Have fun with it – after all it is meant to be social.

Have your say

How do you use social media?

Leave a comment and share your tips with us.

Sally Ormond – freelance copywriter, social media addict and blogger

Twitter – @sallyormond

The author’s views are entirely her own and may not reflect the views of FreelanceCopywritersBlog.com. If you are interested in producing a Guest Post for this blog, please get in touch with your ideas.

I hear so often that people are too busy to add social media into their business lives, and in fact I’ve felt the same way sometimes!

But social media is so much more than the sum of it’s parts, sure it’s great as a resource and fantastic as part of your marketing mix, but where social media really comes into it’s own is when it is recognised as being a channel for communication and used as such.

Danger Ahead!

The danger of being ‘too busy to tweet’ is that what that really means is that you are too busy to talk (and listen!) to your customers!

The times are not changing, they have changed. So many people use social media to interact with the business’s they buy from and they want to know that you value their custom. The easiest way to do this is to talk to them, listen to them, value their conversation and even enjoy it! Scandalous I know but then in my view business really should be fun!

But I do understand the demands on time, particularly if you are a small business or sole trader, of course you can’t put off doing the work your customers are paying you to do!

Phew – A Safe Passage!

However once your selected social media channels are set up and you know what your strategy is, social media doesn’t have to steal away every minute of your day. In fact I regularly recommend to my clients that they check in just three times a day, first thing in the morning, just before or after lunch and just before the end of the day. This pattern was strongly recommended to me when email became something that threatened to overwhelm the world and I find it holds true for social media too.

There are also many tools on the Market now that can help you fit it into your day efficiently, spending time with a social media strategist can help you define which of these will be right for you.

If you really can’t squeeze 30 minutes a day of social media use into your day then I’m afraid it is time to ask yourself what you are doing that could be changed, is it time to take on an accountant instead of slogging through your receipts yourself? Maybe hiring a virtual assistant to help with your filing or outsourcing your copywriting will help? It may be that you need to employ an additional staff member.

Whatever you need to do, do it. It’s vital you take the time to talk with your customers through social media, and it is most time efficient and effective when it is you that does it. Yes I offer social media management as part of my services, but it’s not what I recommend in the majority of cases. Nobody knows your business like you do, and nobody can change things as quickly as you when your customer base is telling you they need something else. So make that time, 30 minutes a day to communicate with your customers, because they’re worth it!

Whether you love them or loathe them, they do offer an insight into the world of social media and the people you will meet there.

Although social media happens in a virtual world, you will still come across the usual people profiles:

• Shy
• Confrontational
• Opinionated
• Funny (and those who think they’re funny)
• Confident
• Flirty…

The list is endless. This is why social media interaction should be based on real life interaction. You may not be speaking with people face to face but they are real people.

Make friends

If you were at a party you would mingle and chat, that’s what you need to do on social media. If you are a natural wall flower this is the perfect opportunity to make an impression.

In a real life situation you may not have the confidence to approach people and chat with them (especially if you don’t know them). But in social media you can because you don’t have to physically approach them. Sat in front of your computer, you can be whoever you want to be.

Join the conversation but make sure you leave your sales hat off. Concentrate on adding value to others rather than asking favours. Offer advice and information and become a valued member of the community.

Social butterfly

You must know someone who always manages to effortlessly fit into any social group, always has crowds of people around them hanging on their every word and generally being irritatingly popular.

Emulate that person by sharing tips, stories and advice. Also encourage others to join in the conversation by inviting readers to leave comments on your blog posts – get a debate started.

Always ask questions and be interested in others and what they have to say. If you engage with others in this way they’ll want to talk to you.

Watch out for the bully

Sadly they exist everywhere, even on social media.

There’ll always be someone somewhere ready to start a fight – they’ll disagree with everything you say and try to run you down.

First of all, if you can avoid this type of situation, do so. But if it does happen, don’t run and hide. Make sure you express your opinion and stand up to them but…

• Think before you speak – you don’t want to antagonise the situation
• Read your comment before posting – how does it sound? You don’t want to lose credibility through a knee-jerk reaction
• If you can add facts and figures to your reply – use stats to back up your position
• Don’t reply in haste – remember your comment will be on the internet forever

So, as you can see, social media really is a lot like real life. All sorts of people use it – some to engage with others and make new friends and contacts, others to promote their services and products.

To get the most from it you have to be part of it. Whether it’s Facebook, Twitter or blogging, dive in and join the conversation.

Do you have any tips you can share on engaging in social media?

Perhaps you’ve found yourself in a situation that’s been quite difficult or you’ve been the victim of a social media bully? If so, how did you deal with it?

Please share your experiences by leaving a comment below.

Author – Sally Ormond, freelance copywriter at Briar Copywriting and social media addict

Come on, be honest, I bet at some point you’ve muttered those 4 words.

You’re not alone; it is the most frequently proffered excuse for someone not to do social media (closely followed by “I don’t understand all that stuff”).

Blogging, Facebook and Twitter (amongst others) can and will do wonders for your online marketing. They are the tools to use to build your credibility, offer advice, become an expert in your field and get to know other business owners and your customers.

Most people understand they need to do it but, at the same time, they say they don’t have the time.

Marketing time

If you have avoided social media marketing let me ask you a few questions:

• Do you go out networking?
• Do you spend time writing and submitting small adverts?
• Do you do call/warm calling?
• Do you send out mailings to attract business?

I’m sure you do at least one of those activities regularly. So if you can build those into your working day, why can’t you slot in some social media time?

At the end of the day social media is just another tool in your marketing armoury. But it is a tool that can carry your voice a lot further than an advert or phone call. Blogging, Facebook and Twitter help you reach your audience directly. You can start conversations with them and interact with them.

One thing a week

Get yourself started by doing one task per week.

It could be writing and scheduling a few blog posts, write an article, submit your website to an online directory, post to Facebook or getting to grips with Twitter.

By breaking down your marketing into manageable chunks, you’ll find it easier to cope.

Before you know it, you won’t have to pay a small fortune for a tiny little ad that’s surrounded by your competitors in a magazine with only a small circulation. You won’t have to make those cold calls anymore and you can say good bye to those tedious and unfruitful mailings.

You will only get something out of social media if you’re prepared to put something in – your time. We’re not talking hours – just a few minutes a day will make a difference.

Come on, make your time work harder for you and get cracking on your social media marketing strategy.

If you’re already ‘working it’ leave a comment and share your experiences with us. Tell us what worked for you and what didn’t. Have you had any successes? If so tell us.

Plus, stop by and say hi on Twitter and Facebook.